CANCELLATIONS

Any Parent or Guardian must give Crossover Basketball Coaching a minimum of 24 hours notice for any cancellation of a training session in order to receive credit for an additional session. Failure to provide notice within this time period will result in you not receiving any credit.

 

CODES OF CONDUCT 

All participants of any training session with Crossover Basketball Coaching will comply with Basketball Victoria ‘Codes of Conduct’ (http://basketballvictoria.com.au/wp-content/uploads/2018/02/CODES-OF-CONDUCT.pdf)

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CLIMATE POLICY

During summer, we will apply Basketball Victoria's Climate Policy.

(http://basketballvictoria.com.au/wp-content/uploads/2018/02/Climate-Policy.pdf)

 

The health of the players we train is paramount.

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What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including

Our son, Job, took a gap year before high school. We are Americans from Nashville, Tennessee, and we wanted to give Job the opportunity to play basketball internationally with his windfall of free time. Our search for a team in Europe yielded only summer programs, but along the way someone recommended that we contact Brad Waters at Crossover Basketball Academy in Melbourne, Australia.

Our first contact with Brad was through an email on March 7, 2024, about ten months before we thought Job might begin traveling. Brad was receptive to our unusual plan, and the emails soon led to a Zoom call. Within five minutes of that call, we knew he was the guy. Besides being funny and kind, Brad listened patiently to both our son and to us, and he responded to every question with an unvarnished honesty that made his encouragement stick and his optimism plausible. He spoke to Job like a true hoop head and with absolutely no ego, which put him at ease immediately.

A few months into our long-distance relationship with Brad, we had a plan: Job would arrive in Melbourne in January 2025 to play in the largest basketball tournament in the Southern Hemisphere, then spend seven weeks training and playing games with Crossover United, and end the trip with a final tournament. In the meantime, Brad stayed in touch with us, helped us select an apartment to rent, and made sure we had our visas to enter Australia.

When January finally arrived, we practically walked off the plane into a practice with the tournament team. Job was the only American in a building full of hoopers. They ran two hours of full-court scrimmages through the jetlag. The Crossover kids Job met that first day became friends he will have for life. The next day we met Crossover coach John King, an incredible coach and a great basketball mind. They won that tournament.

Job began one-on-one skills training with Brad that week. The care that Brad showed was astonishing. His frank assessments of strengths and weaknesses were always directed toward improvement; his intolerance for half-assery was balanced by a comfortable joy in simply being on the court. Ego is completely foreign to Brad’s demeanor, which encourages the same tack in the players he coaches. Every session made Job want to raise his game, body, and IQ.

When Brad saw that Job was in fact a talented, coachable player, he immediately began making calls to get him into more competitive leagues (including with two men’s teams) and introduced him to Shaun Atkins, a trainer who works with professional basketball and Australian rules football players at ARS Sports Therapy a short train ride from our apartment.

That was the other thing that set Brad apart from any coach we’ve ever met: his network is massive, and he doesn’t think twice about using it if he thinks it will help his player, even if it is of no benefit to himself. Over and over again, as we met more and more people in the Crossover universe, I heard the same thing about why Brad had gained traction so quickly: “He’s honest,” everyone said. “He’s doing it the right way.” When I asked Brad directly, he said, “When I founded Crossover, I thought, ‘If I take care of basketball, basketball will take care of me.’”

By taking care of basketball, Brad takes care of basketballers.

Over the course of the two months we spent with him, I heard Brad take calls with prospective pros looking to get to the NBL and mothers whose eight-year-olds wore the wrong jersey. Believe me or don’t believe me—Brad showed exactly the same level of care for both situations and every situation in between.

During his time in Melbourne, Job averaged a game every other day; he trained with Brad or Shaun four days a week; he hooped with pros, amateurs, and other teens; he transformed his body through constant physical training; and he upgraded his game by magnitude through the work he and Brad put in. He experienced Australia with Australians, and Brad became as much a friend to him as a coach. It’s rare that the same person can inspire a kid to push himself on the court and also make him laugh until he nearly (possibly?) wets himself.

On my last day in Australia, I had coffee with Brad on my way to the airport. The last thing we said was that we knew we would be part of each other’s lives for the long haul. I really believe that, and I sincerely hope it’s true. From day one through day fifty, Brad and Crossover followed through with every idea and delivered much more than we ever could have asked. Our teenager had an experience he will carry with him for the rest of his life, on and off the court. It wouldn’t have been a shadow of what it was had we not been introduced to Brad Waters and Crossover Basketball Academy.

 

Zack and Rachel Gresham

Nashville, Tennessee, USA

credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at brad@crossoverbasketballcoaching.com or send us mail to: PO Box 253, Kilsyth VIC 3137.

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Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at brad@crossoverbasketballcoaching.com or send us mail to: PO Box 253, Kilsyth VIC 3137